- No software agent pre-installation required. itsmonitor can connect to both preconfigured machines and ‘one off’ connections.
- Every remote session is created over a secure connection preventing any possibility of the sessions being vulnerable.
- No firewall reconfiguration required. itsmonitor will automatically be able to connect to a remote machine without having to adjust the local/corporate firewall
- Each remote session is tracked and recorded per connection and machine enabling reporting of remote support usage and can be used to highlight troublesome machines/users.
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